Frequently Asked Questions for Nicene Brands Website
If you have a question that is not covered on our Nicene Brands Website, please call our toll-free consumer help line: 1-800-820-8717.
To see answers to questions below, please click on the question.
- I have discoloration spots on my face and hands. Can PORCELANA help with those?
Both PORCELANA Day and PORCELANA Night contain 2% hydroquinone, which is recognized by the FDA to be effective in fading skin discoloration. Dermatologists recommend it to lighten discolorations and to fade other types of skin blemishes.
- I have acne scars. Can PORCELANA help with those?
PORCELANAâs Day and Night formulations are not only effective in lightening skin discoloration, but also in fading acne scars and other skin blemishes.
- My skin tone is quite dark. Will PORCELANA work for me?
The hydroquinone in PORCELANA is effective on all skin types. Darker skin tones may take longer to show improvement, but you should still see fading of the spots or other discolorations over time. If you have very dark skin and do not see any results after three months, we recommend you discontinue use of the product.
- Iâve seen some news articles recently that say skin lighteners can be dangerous. Is PORCELANA dangerous?
This is a very important question. The short answer is NO. PORCELANA is NOT dangerous. The most carefully researched articles explain that problems with skin lighteners occur mainly for one of three reasons:
Â· The product is misused
Â· Women are using prescription-strength versions without a doctorâs guidance
Â· Women are using products with ingredients that are not approved by the FDA for over-the-counter (OTC) useâespecially steroids and mercury.
PORCELANA contains the only FDA approved ingredient for OTC use to lighten skin, and at the level that is approved.
That ingredient is hydroquinone and the approved level is 2%.
- Iâm sure that I read that hydroquinone can be dangerous. Did I misunderstand?
Hydroquinone has been proven to be safe and effective at the 2% level. The FDA has approved that level for over-the-counter (OTC) sales of skin lighteners.
Products that have a higher level can cause problems and should be used only under a physicianâs guidance, with a prescription. Unfortunately, some products with higher levels are sold OTC illegally.
PORCELANA complies with FDA regulations. PORCELANA contains 2% hydroquinone and is sold OTC legally. PORCELANA is safe and effective when used as recommended, and not more than twice a day.
- How often should I use PORCELANA?
For best results, we recommend that you use PORCELANA at least twice a day. Apply PORCELANA Day in the morning and again in the afternoon. Or combine a morning application of PORCELANA Day with an evening application of PORCELANA Night. Twice daily use of Porcelana has been proven to be safe and effective. In order to prevent overuse, use PORCELANA as recommended, and not more than twice a day.
- How long will it take for PORCELANA to fade the spots on my skin?
Most women will see fading results from PORCELANA within three months. The lighter your skin, the sooner you should see spots and discolorations fading. If you have very dark skin and do not see any results after three months, we recommend you discontinue use of the product.
- I notice there are two types of PORCELANAâone for Day and one for Night. Whatâs the difference and does it matter which PORCELANA product I use at which time of day?
We recommend that you use PORCELANA Day in the morning, as part of your daily skin preparation routine. PORCELANA Day has sunscreen and anti-oxidants (Vitamins C & E) to help protect your skin.
We recommend that you use PORCELANA Night as part of your evening skin care regimen. PORCELANA Night has extra moisturizers to nourish your skin while you sleep.
- Iâm a busy person and I just donât think I can find the time to use PORCELANA twice a day. So, when should I use it?
We recommend that you pick the time that works best for your normal skin care routine. If you find the time to follow a morning routine, add PORCELANA Day to as part of daily skin preparation. If you prefer to pamper your skin at night, use PORCELANA Night as part of your evening skin care regimen.
By choosing the product that best fits your own routine, youâre more likely to follow usage guidelines and youâll have a better chance of experiencing the skin you were born to love!
- Why is PORCELANA Day good for skin discoloration and other blemishes?
PORCELANA Day has 2% hydroquinone to fade discolorations, plus sunscreen and Vitamins C & E. Itâs non-greasy and fast absorbing, so you can apply it underneath your makeup without clogging your pores. Itâs a great way to start your daytime skin care routine.
- What makes PORCELANA Night special? How does it work?
PORCELANA Night also has 2% hydroquinone to fade discolorations, plus it contains extra moisturizers, including just enough avocado oil and other vitamins, so it fades discolorations and nourishes your skin without being greasy. It smoothes out rough and discolored areas and restores your skin while you sleep.
- Can I use both types of PORCELANAâboth Day and Night?
Using both PORCELANA Day and Night is the most effective way to fade skin discolorations and blemishes. Combine a morning application of PORCELANA Day with an evening application of PORCELANA Night to get the most effective fade results and replenish your skin's moisture.
- Can I put my regular make-up on over PORCELANA?
PORCELANA Day is non-greasy and fast absorbing, so you can apply it underneath makeup without clogging your pores. Itâs a great way to start your daytime skin care routine.
- My skin is quite dry. Which PORCELANA is best for me?
PORCELANA does not segment its products by skin type. However, as a woman with dry skin, you should especially appreciate the results youâll get from PORCELANA Night, because it has extra moisturizers to nourish your skin while you sleep.
- My skin is quite oily. Which PORCELANA is best for me?
PORCELANA does not segment its products by skin type. However, as a woman with oily skin, you should try PORCELANA Day. Itâs non-greasy and fast absorbing, so you can apply it underneath your makeup without clogging your pores. Itâs a great way to start your daytime skin care routine and help fade skin blemishes such as acne scars.
- I thought PORCELANA was more for older women. Iâm young. Should I use it?
PORCELANA fades skin spots and discolorations for women of all ages, skin tones and skin types. Some of our most loyal customers are women who want to keep their skin looking young and fresh. Younger women who have blemishes from acne and other causes can especially benefit from using PORCELANA.
- I have trouble finding PORCELANA where I usually shop. What do you suggest?
For a list of retailers that carry PORCELANA, click here. Nicene Brands has been expanding PORCELANA distribution in recent months, so it should become easier to find near you. We continually update the retailer list on our website. Still having trouble finding PORCELANA? Call our toll-free customer service line at 1-800-424-5458. You can also buy PORCELANA on-line. If your favorite store does not stock PORCELANA, ask the store manager to contact Nicene Brands about adding PORCELANA to their skin care section. [Call 1-800-820-8717 for more information.]
- Isnât TOPOL a toothpaste just for people who smoke?
TOPOL Plus is formulated to help remove difficult stains from your teeth. Smokers tend to have special problems with stains, so TOPOL Plus is a good choice for them. Many of the things we love can cause difficult stains on our teeth. TOPOL is a great toothpaste for people with difficult stains no matter how they get themâfrom smoking, or from drinking coffee, tea or red wine, for example. PLUS new improved TOPOL has a special ingredient to help keep stains from coming back.
- The package says TOPOL Plus is good for people with stains on their teeth. How does it work?
New improved TOPOL Plus has a special formulation that combines effective abrasives with a new plaque fighting ingredient. The abrasives help remove stains and the new ingredientâ sodium tripolyphosphateâhelps keep plaque from forming on your teeth. Plaque harbors stains. For most people, less plaque means less staining.
- What is plaque and why is it a problem?
Plaque is a sticky substance that forms on your teeth, especially near the gum line. If you donât remove it effectively, it can harbor stains and eventually can harden into tartar. Only your dental hygienist can remove tartar once it has formed. New improved TOPOL Plus helps prevent plaque from forming, so itâs especially helpful in your battle to control difficult stains. For the most effective plaque removal and stain control, brush regularly with TOPOL Plus, floss daily and visit your dentist twice a year.
- I drink a lot of coffee (or red wine.) Will TOPOL help remove those stains?
Stains that form from drinking a lot of coffee and wine are also difficult to remove. TOPOLâs special formulation of effective abrasives and our new plaque-fighting ingredient provide excellent stain removal PLUS extra stain control. With new improved TOPOL, you can drink what you like and still have a confident smile!
- I smoke a lot. Will TOPOL help remove those stains?
Smokers tend to have especially difficult stains, so TOPOL Plus is a good choice for them. TOPOL Plus is formulated to help remove difficult stains through a combination of effective abrasives and a special plaque-fighting ingredient to help reduce stain formation. With new improved TOPOL, you can enjoy your lifestyle and give your teeth something to smile about!
- How often should I brush with TOPOL?
For best results, brush with TOPOL Plus twice a day; itâs a complete toothpaste.
- If I brush with TOPOL every day, what about cavities?
TOPOL Plus has everything you need in your everyday toothpaste, including fluoride for cavity protection.
- If TOPOL works that well on stains, will it still taste good and leave my breath fresh?
New improved TOPOL Plus has a minty flavor that most people prefer. Weâve reformulated TOPOL to leave your breath even fresher than ever.
- I hear about whitening all the time. Whatâs the difference between whitening and stains?
In simple terms, whitening has to do with preventing or reversing discoloration that has penetrated through your tooth enamel. It takes strong ingredients like hydrogen peroxide to whiten your teeth, and that can weaken your enamel and make your teeth extra sensitive. Stains occur mostly on the surface of your teeth. Theyâre removed by brushing with a toothpaste with an effective abrasive system, like TOPOL. PLUS, new improved TOPOL Plus contains a special ingredient to fight plaque, so it helps prevent stains from reforming.
- Why is TOPOL so good for stains? How does it work?
New improved TOPOL Plus toothpaste combines abrasives with a special plaque fighting ingredientâsodium tripolyphosphate. The abrasives help remove stains and the new ingredient helps keep plaque from forming on your teeth. Because plaque harbors stains, for most people, less plaque means less staining.
- The package says that new improved TOPOL has a plaque fighting ingredient. What does that mean and why is that important?
TOPOL Plusâs new formulation contains sodium tripolyphosphateâa special ingredient that helps keep plaque from forming on your teeth. Because plaque harbors stains, for most people, less plaque means less staining.
- Is TOPOL safe for my children to use?
TOPOL Plus is a great toothpaste for the entire family. It contains fluoride, which is especially important to families with children. TOPOL Plus does not contain any of the harsh ingredients that certain so-called âwhiteningâ toothpastes contain, so itâs safe for younger children, too.
- I have trouble finding TOPOL where I usually shop. What do you suggest?
For a list of retailers that carry TOPOL Plus, click here. Nicene Brands has been expanding TOPOL Plus distribution in recent months, so it should become easier to find near you. We continually update the retailer list on our website. You can also buy TOPOL Plus on-line. If your favorite store does not stock TOPOL Plus, ask the store manager to contact Nicene Brands about adding TOPOL Plus to their oral care section. [Call 1-800-820-8717 for more information.]
- How exactly do NATURES FAMILY products help me relax?
NATURES FAMILY knows that life can be complicated and stressful. We help our customers combat that by getting âback to nature.â Your bath or shower is your time to take control of your life. Weâve formulated each NATURES FAMILY product to reflect the key desires our customers have for their bath or shower experience.
Aromatherapy studies have shown that certain fragrances evoke specific responses in most people. Vanilla and Lavender are known to have a calming effect to help you relax. Cucumber and Honeydew have an especially refreshing effect. The smell of Mango and Tropical Fruits provides instant escape by transporting you to a vacation paradise. Keep more than one NATURES FAMILY on hand so you can pick the one that matches your desires!
Copyright 2009 Nicene Brands